Welcome to Buylateral Shop’s FAQ section! We’ve compiled answers to the most common questions about our furniture collections, delivery services, and shopping experience. Our goal is to make your journey to creating beautiful spaces as smooth and enjoyable as possible.

🛍️ Product Information

What types of furniture do you offer?
We specialize in a wide range of home and office furniture including:
  • Bakers’ Racks & Pantry Cabinets
  • Bar Furniture, Bar Carts, and Bar Stools
  • Bedroom Furniture, Beds, and Benches
  • Bookshelves & Bookcases
  • Dining Room Sets, Tables, Chairs & Benches
  • Home Office Furniture, Desks, and Filing Cabinets
  • Living Room Furniture including Console Tables and End & Side Tables
What is the quality of your furniture?
We carefully curate our collections to offer well-designed, durable furniture that combines style with functionality. Each piece is inspected before shipping to ensure it meets our quality standards.
Do you offer complete furniture sets?
Yes! We offer Dining Room Sets & Collections and Home Office Sets & Collections, making it easy to create coordinated spaces with matching furniture pieces.

🚚 Delivery & Shipping

What delivery options do you offer?
We provide two main delivery options:
  • Standard Shipping ($12.95) – via DHL or FedEx, delivered within 10-15 days after dispatch
  • Free Shipping – on orders over $50 via EMS, delivered within 15-25 days after dispatch
How long does order processing take?
Our team takes 1-2 days to carefully process and prepare your order. We inspect and package each piece with care before dispatch.
Do you ship internationally?
Yes! We serve customers worldwide, with the exception of some remote areas and parts of Asia. We’re proud to bring Buylateral Shop to our global clientele.
Will I receive tracking information?
Absolutely! Once your order is dispatched, you’ll receive a tracking number to monitor your shipment’s progress to your doorstep.
What if I live in a remote area?
While we serve most global locations, some remote areas may have delivery restrictions. Please contact our customer service team to check delivery availability to your specific location.

💳 Payments & Pricing

What payment methods do you accept?
We accept the following payment methods:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is there a minimum order for free shipping?
Yes, free shipping via EMS is available on all orders over $50. For orders under $50, our Standard Shipping option is available for $12.95.
Are there any hidden fees?
No hidden fees! The price you see is what you pay, plus applicable shipping costs unless you qualify for free shipping. We believe in transparent pricing.

📦 Returns & Exchanges

What is your return policy?
We accept returns within 15 days of receiving your order. We want you to be completely satisfied with your Buylateral Shop purchase.
What if my furniture arrives damaged?
We carefully inspect and package every item before shipping. However, if your furniture arrives damaged, please contact us immediately at [email protected] and we’ll resolve the issue promptly.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order details and reason for return. We’ll guide you through the process.

🔐 Account & Order Management

How can I modify or cancel my order?
Please contact us as soon as possible at [email protected] if you need to modify or cancel your order. We can accommodate changes if your order hasn’t entered the processing stage.
Do I need an account to shop?
While you can checkout as a guest, creating an account allows you to track orders, save favorites, and enjoy a faster checkout experience on future purchases.

Still Have Questions?

Our customer service team is here to help! Contact us at:

📧 Email: [email protected]

📍 Address: 1809 Hall Street, Las Vegas, US 89101

We’re committed to ensuring your Buylateral Shop experience is exceptional from browsing to delivery.