Returns & Exchanges

At Buylateral Shop, we understand that creating your perfect space requires confidence in your purchases. Just as we carefully curate our furniture collections to bring beauty and functionality to your home, we approach your satisfaction with the same level of care and attention to detail.

Return & Exchange Eligibility

What Can Be Returned

• Items in original, unused condition with all tags and packaging intact
• Products with manufacturing defects or damage during shipping
• Items that differ significantly from their online description

What Cannot Be Returned

• Custom or Made-to-Order Furniture: Including custom-sized dining tables, bespoke bedroom sets, and personalized office furniture
• Final Sale Items: Clearly marked clearance or final sale products
• Assembled Furniture: Items that have been fully assembled (partial assembly for inspection is acceptable)
• Used or Damaged Items: Products showing signs of use, wear, or customer-inflicted damage
• Missing Components: Items returned without original packaging, manuals, or parts

Note: For hygiene reasons, mattresses and upholstered items can only be returned if defective and must be inspected by our team first.

Return Process

Step 1: Submit Return Request

Within 15 days of receiving your order, contact us using the template below or email us directly at [email protected] with your order number and reason for return.

Step 2: Receive Authorization

Within 2 business days, we’ll email you a Return Authorization Number and shipping instructions. Do not ship items without this authorization.

Step 3: Package and Ship

Carefully repackage the item in its original packaging with all included materials. Include the Return Authorization Number clearly on the outside of the box.

Step 4: Return Processing

Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange.

Refund Information

Refund Timeline

• Credit Card Payments: 5-10 business days after return approval
• PayPal Payments: 3-5 business days after return approval

What Will Be Refunded

• Full item price for returns due to defects or errors on our part
• Item price minus original shipping costs for change of mind returns
• Return shipping costs are the customer’s responsibility unless the return is due to our error

Note: The refund will be issued to the original payment method used for purchase.

Exchange Process

Exchanges follow the same process as returns. Once we receive your returned item, we’ll ship the replacement product. Exchange shipping is free for defective or incorrect items, but standard shipping rates apply for size/color exchanges.

If the item you want to exchange for is out of stock, we’ll contact you to discuss alternatives or process a refund.

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery. Please include photos of the damage and packaging. We’ll arrange for a replacement, repair, or refund and coordinate pickup of the damaged item at no cost to you.

This Returns & Exchanges Policy was last updated in December 2023. Buylateral Shop reserves the right to update this policy at any time. Significant changes will be communicated to customers via email or website notification.