Shipping Information

Order Processing Time

We take 1-2 business days to process your order before shipping. During peak seasons, processing may take slightly longer.

Shipping Methods & Delivery Times

Standard Shipping
  • Carrier: DHL or FedEx
  • Cost: $12.95
  • Delivery Time: 10-15 business days after shipping
Free Shipping
  • Carrier: EMS
  • Available for orders over $50
  • Delivery Time: 15-25 business days after shipping

Please note: We do not ship to certain remote areas and parts of Asia. Delivery times are estimates and may vary due to customs processing or unforeseen circumstances.

Returns & Exchanges Policy

At Buylateral Shop, we’re committed to helping you create beautiful, functional spaces with confidence. Our return policy reflects our dedication to your satisfaction while maintaining the quality standards our customers expect.

Return Timeframe

We offer a 15-day return policy from the date you receive your item.

What Can Be Returned

  • Items in original, unused condition with all tags and packaging intact
  • Products with manufacturing defects or shipping damage
  • Items that differ significantly from their online description

What Cannot Be Returned

Based on our product offerings and quality standards, the following items cannot be returned:

  • Custom or Made-to-Order Furniture: Including custom-sized dining tables, bespoke bedroom sets, and personalized office furniture
  • Final Sale Items: Clearly marked clearance or final sale products
  • Assembled Furniture: Items that have been fully assembled (partial assembly for inspection is acceptable)
  • Used or Damaged Items: Products showing signs of use, wear, or customer-inflicted damage
  • Missing Components: Items returned without original packaging, manuals, or parts

For hygiene reasons, mattresses and upholstered items can only be returned if defective and must be inspected by our team first.

Return Process

Step 1: Submit Return Request

Within 15 days of receiving your order, contact us at [email protected] with your order number and reason for return.

Required information:

  • Order Number
  • Product Name
  • Reason for Return
  • Preferred Resolution (Refund or Exchange)

Step 2: Receive Authorization

Within 2 business days, we’ll email you a Return Authorization Number and shipping instructions. Do not ship items without this authorization.

Step 3: Package and Ship

Carefully repackage the item in its original packaging with all included materials. Include the Return Authorization Number clearly on the outside of the box.

Step 4: Return Processing

Once we receive and inspect your return (typically 3-5 business days after arrival), we’ll process your refund or exchange.

Refund Information

Refund Timeline

  • Credit Card Payments: 5-10 business days after return approval
  • PayPal Payments: 3-5 business days after return approval

Refund Amount

  • Full item price for returns due to defects or errors on our part
  • Item price minus original shipping costs for change of mind returns
  • Return shipping costs are the customer’s responsibility unless the return is due to our error

The refund will be issued to the original payment method used for purchase (Visa, MasterCard, JCB, or PayPal).

Exchange Process

Exchanges follow the same process as returns. Once we receive your returned item, we’ll ship the replacement product.

  • Exchange shipping is free for defective or incorrect items
  • Standard shipping rates apply for size/color exchanges
  • If the item you want to exchange for is out of stock, we’ll contact you to discuss alternatives or process a refund

Damaged or Defective Items

If your item arrives damaged or defective, contact us within 48 hours of delivery. Please include photos of the damage and packaging. We’ll arrange for a replacement, repair, or refund and coordinate pickup of the damaged item at no cost to you.

Need Help?

Our customer service team is here to assist you with any questions about shipping, returns, or exchanges.

Email: [email protected]

Response Time: Within 1-2 business days

Business Hours: Monday-Friday, 9:00 AM – 6:00 PM PST

Business Address: 1809 Hall Street, Las Vegas, US 89101